iconnet successfully takes on ARRK Europe's website challenge

When ARRK Europe, one of 'the world's largest product development specialists', revamped their website, it was vital to clearly focus attention on the five key parts of a diverse international business and simplify the company's online presence. Gloucester-based iconnet stepped up to the challenge and has delighted ARRK with its unique blend of creativity and pragmatism...

Organic search results and relevant traffic volumes are already up and are improving - aided by iconnet's proactive approach to incremental improvements.
Marc Bouvier Marketing Manager

When ARRK Europe needed to simplify an existing website, and integrate new services with the very different character of their recruitment operation, it was a perfect opportunity to take a fresh look at the site.

Understanding and clarification

Gloucestershire-based ARRK marketing manager Marc Bouvier takes up the story: We looked at various digital agencies from scratch, with a preference for companies in the immediate vicinity. Whoever we appointed had to quickly understand the business, simplify our website, get up to speed rapidly and handle routine website administration duties with minimal hand-holding.

Responsive from the start

Marc found Gloucester-based iconnet through Google, liked their site and was impressed by their immediate understanding of his requirements. 'They were polite, responsive, answered my questions well and had an impressive portfolio. They offered everything I wanted and time has validated my decision to choose them.'

A year on and Bouvier describes an online partner that is very good, very flexible, and accessible: 'We've got on well and iconnet grasped our business immediately. I like how you can always speak with a decision-maker. Although our organisations are very different sizes, we both have relatively flat, communication-friendly management structures.'

Bouvier describes a confident partner who is willing to prompt ARRK with ideas and make suggestions that are consistently realistic and appropriate to his needs, budgets and timescales. 'Another thing we liked was their awareness of mobile devices and proven ability to design for these.'

Small but big enough to make a difference; responsive, good communicators who always balance creativity with pragmatism in the face of the usual financial, cultural and economic variables.

The iconnet differentiators

Summarising what sets iconnet apart from other 'similar' digital agencies he's experienced, Bouvier highlights their understanding of ARRK Europe's needs and constraints:

They've always suggested ideas that fit our budget and needs. They are also masters of managing our expectations and avoiding disappointment. That's highly commendable, given our unusual business with its five main service offerings (recruitment, design engineering, prototyping, composites, and tooling & moulding) all requiring promotion on one website.

'Another impressive thing,' he continues, 'was how well they related to the differing needs and concerns of my colleagues in IT and Operations. iconnet demonstrated their aptitude for listening to the various departments' requirements before responding in each one's own language and terminology. This was noted and went down exceptionally well.'

A tiny hiccup en route to a triumph

The challenge of covering all our activities led to a tiny glitch that highlighted the success of the partnership's first year - en route to what Bouvier regards as one of iconnet's triumphs.

'While developing the website, they presented various homepage proposals. I remember feeling that the initial ideas didn't quite grab the readers' attention as I'd hoped. When we pointed this out, iconnet listened with characteristic care and devised a brilliant revision - the current homepage with its subsidiary microsites reached through five graphic "doors". In fairness, with ARRK having to be so many different things to customers, the challenge was always going to be tough; it's to iconnet's credit that they responded so professionally.'

The new website is performing well

'The new website went live in November 2013,' says Bouvier, 'and we've monitored its performance ever since. Organic search results and relevant traffic volumes are already up and are improving - aided by iconnet's proactive approach to incremental improvements. On the qualitative side, the response to the new site has been positive too. Our staff like it and have commented favourably on the new clarity and its compatibility with mobile devices. I particularly welcomed the content management system that makes site updates very easy.'

Recognised benefits of a proven partner

Looking ahead, Bouvier sees more than just ongoing incremental site improvements. I'm planning various online activities using iconnet's skills. Their experience with global networks of interrelated websites in different languages is also attractive. Sticking with them is an easy decision due to their great work and the recognised benefits from keeping a proven partner who understands our business so well.

The future looks bright for ARRK Europe and iconnet. Marc Bouvier recommends them unhesitatingly before summing them up as 'small but big enough to make a difference; responsive, good communicators who always balance creativity with pragmatism in the face of the usual financial, cultural and economic variables.'

Marc's happy - and so's ARRK Europe.

See what some of our other clients have to say

View all case studies